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My Event has ended, how do I get paid?
Events are settled on the Wednesday following one week after your event, which is the designated period for customer service requests. We now offer ACH payments! You...
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How can I update my billing information?
To update the billing information on your client profile, please contact: Ticketzone Client Support. All changes to billing information are processed by our staff so we can ensure ...
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How Do I Hide/Unlist my Event?
If you do not want your tickets for sale online, or would like the listing to be private (accessible only through a direct link), please contact client support or click 'Unlist' on...
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How do I add a user to my industry account?
Our system allows you to provide user access to your account to any partner or member of your business. You can customize their policies, limiting their access to specific areas o...
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How can I view my accounting statements?
All payments and charges are itemized in online invoice statements, providing absolute transparency for your accounting. To view your invoices, simply log into your industry accoun...
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How does the affiliate program work?
Get your event re-broadcasted across the entire TicketZone network of affiliate sites! With a collective reach of millions of visitors per month on high-traffic sites like clubZone...
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How do I cancel or postpone my event?
If your event is canceled or postponed, please let our client support department know online, or give us a call: 855.969.9663. We will notify customers on your behalf and issue ref...
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How do I activate, de-activate, or re-activate my Event?
When an event is signed up on our site, a member of our team will activate the event profile on the site. If you set an "on-sale date”, or set a ticket type as "unactive", the list...
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How can I download my will call?
You have three options for running your will call the date of the event: our web-based box office software, a traditional paper list, or a data file for third party admissions syst...
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How do I sign up for your Referral Program?
In just a few short steps you'll be all set to start promoting any of the events posted on our website! Step 1: Go to ticketzone.com and click the "Sign Up" button at t...