There are a couple of reasons why you may experience difficulty ordering tickets:
You may be using an internet browser that is not updated. Please ensure your web browser is up to date.
CLEAR YOUR CACHE/COOKIES
As you use your internet browser daily to surf the web, many sites force tracking cookies onto your browser to better cater ads to your interests (Facebook, Amazon, etc.). Over time these harmless bits of data can pile up in your browser's cache. Each browser has the ability to delete these cookies permanently, so please check your settings preferences and clear your cache/cookies.
Here are instructions for clearing the cache on major browsers:
- How to Delete your Chrome browsing data on a Desktop Computer
- How to Delete your Chrome browsing data on an Android Device
- How to Delete your Chrome browsing data on an iPhone, iPad, or iPod Touch
WHOOPS SOMETHING WENT WRONG
Are you getting a screen that says 'Whoops, something went wrong'? This is most likely because we are experiencing a technical difficulty or performing scheduled maintenance on our website or servers. Please do not attempt to refresh your browser or immediately try your purchase again. This may result in duplicate charges. Please contact us so we can check to see if your order was successful and to look into the matter.
MAKE SURE YOU DIDN'T GET CHARGED
Check your bank account or credit card statement to see if you have pending or completed charges from TicketZone.com. If you do have a charge, log in to your account and reprint your tickets and receipt.
Call or email us if you think you may have already made a purchase but don't see it in your account. Because all sales are final, there are no refunds for double orders.