All orders shipped to a US Address are shipped with the United States Postal Service (USPS.com). Tickets shipped to a Canadian address are shipped via Canada Post or FedEx depending on the priority selected at the time of your order. Tickets are shipped the first business day following your order. We ship only to the billing address as it was entered into the site.
Express and Priority orders may require signed confirmation of delivery at the drivers discretion depending on whether they deem the delivery address secure enough to drop off the package unattended. In these circumstances if you are not available to sign for the package you can pick up the tickets at your local post office. If you do not receive the order within the allotted time, or if the event is less than 2 days away, please contact customer support for your tracking info.
Standard Mail orders do not have signature tracking. If your Standard Mail order is not received within the allotted time, or if the event is less than 2 days away, please contact customer service to add your order to the will call list. Your original shipped tickets will be voided in the system and will not be accepted at the event.
Tickets returned to our office as undeliverable, rejected by recipient, or for any other reason are shredded and cannot be reshipped. If the event has not yet passed, the order will be added to the will call list and can be picked up at the venue by presenting the original credit card and a photo ID. We can only add orders to the will call list if we have received the returned tickets or can verify that they are being returned to our office.