If an event is canceled or postponed, please Contact Support with your refund request. We will verify the information with the event organizers and request a refund on your behalf.
If the event is canceled you will receive a full refund for the ticket. Refunds are not automatic, in order to receive your refund you must submit a request to the link above.
If the event is postponed, you are eligible for a refund for the face value of the ticket, however, you must submit an e-mail inquiry within five days of the originally scheduled event requesting a refund, and mail any hard tickets back to ticketZone. The tickets must be received five days before the newly scheduled event in order to receive a refund; failure to do so will waive your right to a refund.
Tickets purchased at a retail outlet must be refunded at the retail outlet.